These Terms of Service (the “Terms”) form a binding agreement between you and EX10 GLOBAL SOLUTIONS LLP, a limited liability partnership organised under the laws of India with its registered office in New Delhi (“EX10”, “we”, “us”, or “our”), and govern your access to and use of NgageConsult and all related websites, applications, APIs and services (collectively, the “Service”).
By creating an account, subscribing to a plan, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.
To use the Service you must register for an account and provide accurate, complete and current information. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must notify us promptly at support@ex10.io of any unauthorised use or suspected breach of security.
You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business and professional use by IFS partners, IFS customers and their authorised personnel. You are responsible for ensuring that every user you invite to your workspace complies with these Terms.
NgageConsult provides an advisory assistant that helps users query information relating to IFS Cloud — including APIs, documentation, troubleshooting and implementation guidance — and returns responses with references to source material. The Service is a decision-support tool; it does not replace professional judgement, formal IFS support channels, or your own validation and testing.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term for your internal business purposes.
The Service is offered on a subscription basis across tiered plans (currently Starter, Pro and Enterprise). The features, usage limits and fees for each plan are described on our pricing page or, for Enterprise, in a separate order form or written agreement.
Unless you cancel before the end of the current billing cycle, your subscription will automatically renew for a further period of the same length at the then-current rates, and we (or our payment processor) will charge your payment method accordingly. You may cancel auto-renewal at any time from your account settings or by contacting us; cancellation takes effect at the end of the current paid period.
If a payment fails or is overdue, we may suspend or restrict your access to the Service until payment is received. We may also charge reasonable interest on overdue amounts to the extent permitted by law.
You may upgrade your plan at any time. Upgrades take effect immediately, and the incremental fee for the remainder of the current billing cycle will be prorated and charged at the time of upgrade.
You may downgrade your plan at any time; downgrades take effect at the start of your next billing cycle. You will retain access to your current plan’s features until then. Downgrading may reduce usage limits and result in loss of access to certain features or data that exceed the lower plan’s limits.
Except where required by applicable law, fees are non-refundable and there are no refunds or credits for partial billing periods, unused allowances, or features not used. If you believe you have been charged in error, contact support@ex10.io within 30 days of the charge and we will review your request in good faith.
We may change our fees from time to time. Any change will apply from your next renewal, and we will give you at least 30 days’ notice before the change takes effect. Continued use of the Service after a price change becomes effective constitutes acceptance of the new fees.
You agree not to, and not to permit any user or third party to:
We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates these Terms or harms other users, us, or third parties.
“Customer Content” means the queries, prompts, files, configuration and other data you or your users submit to the Service. As between you and us, you retain all rights in your Customer Content. You grant us a worldwide, non-exclusive license to host, process, transmit and display Customer Content solely to provide, maintain, secure and improve the Service and as otherwise described in our Privacy Policy.
You are responsible for the accuracy, quality and legality of Customer Content and for having the necessary rights and permissions to submit it. You must not submit personal data of others, or confidential or regulated information, unless you are authorised to do so and your use complies with applicable law.
The Service, including its software, models, design, text, graphics, the NgageConsult name and logo, and all related intellectual property, is owned by EX10 or its licensors and is protected by intellectual property laws. Except for the limited license granted in these Terms, no rights are granted to you.
“IFS”, “IFS Cloud” and related marks are the property of their respective owners. NgageConsult is an independent advisory tool and is not endorsed by, affiliated with, or sponsored by IFS or its affiliates. References to IFS products and documentation are for identification and interoperability purposes only.
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.
The Service relies on third-party providers — including payment processing, cloud hosting, analytics and AI model providers — and may interoperate with third-party systems such as your IFS environment. Your use of any third-party service is governed by that provider’s terms, and we are not responsible for third-party services or content. Our use of sub-processors is described in our Privacy Policy.
We do not warrant that the Service will be uninterrupted, error-free, or secure, or that its output will be accurate, complete, current, or suitable for your particular circumstances. The Service may produce responses that are incorrect or incomplete. You are solely responsible for evaluating and verifying the output before relying on it, and for any decisions or actions taken based on it.
To the maximum extent permitted by law, in no event will EX10 or its partners, employees, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total fees you paid to us for the Service during the twelve (12) months immediately preceding the event giving rise to the liability.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
You agree to defend, indemnify and hold harmless EX10 and its partners, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Content; (b) your use of the Service in violation of these Terms or applicable law; or (c) your violation of any third-party right.
These Terms remain in effect for as long as you use the Service or maintain an account. You may stop using the Service and cancel your subscription at any time as described in Section 3.
We may suspend or terminate your access to the Service, in whole or in part, if: (a) you materially breach these Terms and fail to cure the breach within a reasonable period after notice; (b) your payment is overdue; (c) we are required to do so by law; or (d) we reasonably believe your use poses a security, legal, or reputational risk.
Upon termination, your right to use the Service ceases immediately. We may delete your Customer Content following termination in accordance with our data-retention practices described in the Privacy Policy. You may request an export of your Customer Content within 30 days of termination, after which we are under no obligation to retain it. Sections that by their nature should survive termination — including those on intellectual property, disclaimers, limitation of liability, indemnification and governing law — will survive.
We may update these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms with a new effective date and, where appropriate, by notifying you through the Service or by email. Changes take effect when posted unless otherwise stated. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of India, without regard to conflict-of-laws principles. Subject to any applicable mandatory arbitration or consumer law, the courts located in New Delhi, India will have exclusive jurisdiction, and the parties consent to the personal jurisdiction of those courts.
Questions about these Terms? We’re happy to help.